What we will explore together:

• Knowledge gap assessments for sales teams
  • What are the tools, guidelines or best practices for assessing knowledge gaps & then assessing their “before and after” learning
  • Do people still use the Kirk-Patrick model or are there better/more up to date models?
• Virtual training in regards to demonstrating sales skills
  • With advanced LMS capabilities and new technology what are some of the tools used to help train virtual teams to demonstrate & assess skills
• Customer Care / Inside Sales evolution
  • How do we get new hires up to speed quicker
  • How do we take customer care teams to new levels in which they are not just order takers but problem solvers, sellers on the phone