Real value – higher productivity, quality, and customer satisfaction – comes from getting new hires or existing employees up to a high level of proficiency quickly and efficiently. However, formal training often does not get the job done sufficiently. Why? Cognitive research has shown that people learn to be top performers primarily through experience. According to the Center for Creative Leadership, only 10% of learning in organizations is formal (e.g., e-learning, workshops), 20% is informal (e.g., social, coaching, performance support), and 70% is experiential (on-the-job). The problem is that casual and experiential learning can be haphazard and awkward to track. It’s time to unlock the potential of informal, social, and experiential learning.

In this session, we saw how emerging technologies are allowing organizations to align informal and experiential learning with competencies to create flexible learning paths, track progress, and recognize results. They are deploying a new post-LMS software infrastructure built on next-generation SCORM (Tin Can), Mozilla Badges, mobile devices, and ePortfolios to create a coherent learning system that coordinates and tracks 100% of learning to optimize the path to performance.

• Align all learning with organizational goals and desired competencies.
• Use mobile devices to guide and track learning on the job.
• Capture data on what people are doing to achieve performance and use analytics to link to results.