Health Care Service Corporation (HCSC), the largest customer-owned health insurer operating through its Blue Cross Blue Shield plans, is currently piloting a telecommuting program to reduce high costs and increase employee engagement & retention.

A core component of the program is training managers who will manage teams, including both telecommuters as well as employees in the physical workplace.

Learn how managers are being trained in the management techniques required to set expectations, monitor work, build teams & workflows, reward & recognize, and develop employees.