Session Focus: UpSkilling client-facing employees/associates to be better new business developers & tips for uncovering cross-selling opportunities.

Case study: CNA Insurance opportunities for enhancing the sales culture with underwriters

Essential Forwarding-thinking Skill: Sales & Customer Service

This invite-only collaborative aligns with the research Karen Kocher shared on Oct 17, 2019, Essential Behaviors & Skills Driving for 2019 and Beyond. By participating in this 90-minute, highly interactive virtual learning circle, HR and Talent Development Team Leaders can build essential new skills critical as our workplaces are evolving.