In this session, we will walk through the custom KnowledgeCenters that one-stop shops for learning about selected topics, created by the Deloitte U.S. Firms.
Deloitte & Touche USA LLP and its subsidiaries (the “Deloitte U.S. Firms”) provide audit, tax, consulting, and financial advisory services through 40,000 people in over 90 cities.
Many professionals work on a mobile basis, whether on virtual teams, at client sites, or while traveling. An intranetbased Learning Management System (LMS) provides a large number of learning resources to personnel, including over 5,700 courses, online books, and case studies across a broad range of technical and non-technical subjects. Given the diverse population of professionals and the volume of available learning materials, the organization’s learners need options which are:
- Easy to find and access
- Aligned with crucial skill areas
- Meet a variety of learning styles
- Are selfdirected
- Are available 24/7, whether in or out of the office
Also, the Deloitte U.S. Firms wanted to provide alternative learning strategies, including simulations and activities to engage learners and further reinforce concepts.
To meet these learning needs, the Deloitte U.S. Firms expanded on an existing relationship with SkillSoft®, a leading provider of enterprise elearning. They partnered to create custom KnowledgeCenters™, onestop shops for learning about selected topics. These Centers combine online courses, articles, books, links, learning paths, simulations, and certifications to provide portals for clearly organized, selfdirected resources for all learners.
The content, including proprietary and vendor materials and the KnowledgeCenters™, are linked to the Deloitte U.S. Firms’ LMS for course enrollment and completion records.
To successfully develop the KnowledgeCenters™, the Deloitte U.S. Firms and SkillSoft® had open communication to determine needs and possible solutions. They each assigned project managers, along with teams of subject experts, stakeholders, and technology resources for the design and development. Existing funds were leveraged, and both sides were flexible to allow customization of resources as needed.