Session Focus: Ways to Optimize Learning & Development Workflows with ChatGPT

AI language models like ChatGPT are rapidly transforming L&D workflows. In this session, e-learning veteran Josh Cavalier demonstrated how ChatGPT can streamline content creation through prompt engineering. However, he also highlighted key concerns around governance, security, IP and AI hallucinations that require mitigation.

Three key takeaways:

1) ChatGPT enables productivity gains but needs prompt refinement skills.

2) Roles may shift to consulting/analysis rather than manual authoring.

3) AI integration demands robust governance frameworks.

Cavalier's insight: "When GPT gives false information...it's picking words probabilistically through mathematical vectors, hallucinating to fill gaps...you'll need to clarify what you mean."

As AI capabilities surge, talent leaders must proactively understand the potential and risks. Staying ahead of the AI curve will differentiate competitive L&D operations.