In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping & Network Effects.

As shared by Harvard Business Review’s in their Using Customer Journey Maps to Improve Customer Experience blog post, “a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.”

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping & network effects.