Clients and Suppliers have the potential to be powerful allies, enabling each other's growth. Clients seek learning services partners with the expertise they need to achieve results quickly. Yet all too often, we don't realize what we hoped for, and both parties end up frustrated by unmet expectations. Budget pressures and staff cuts have increased the pressure, and the tendency to blame each other when deadlines are missed or deliverables are off-target.
This session will be an interactive discussion of best (and a few worst) practices from both the client and supplier perspectives. Marty Murrillo served as Intrepid Learning Solutions' client manager for a large scale outsourcing partnership with Boeing. Judy Albers led JPMorganChase's learning technologies function before joining Intrepid, where she managed relationships with LMS and online content suppliers. Marty and Judy will share their experiences and facilitation with a discussion of strategies for establishing and maintaining solid partnerships, avoiding common pitfalls, and delivering reliable results.
Together with session participants, Marty and Judy will share and discuss lessons learned as clients and suppliers, providing a takeaway list for all who attend.