- August 3, 2020
5:30 pm - 7:00 pm
- Breaking the Cycle of Bad Bosses (Virtual Happy Hour) - November 23, 2020
- Manager Effectiveness Metrics at Navistar: The Data-Driven Leader Learning Circle - November 23, 2020
- Curating L&D Content for Leading Remotely - November 17, 2020
Executive Learning Exchange invites you to join us at…
ELE’s Virtual Happy Hour Meetup
open from 5:30 – 7 p.m. (Central Time) | Grab your favorite “quarantini” & Zoom in
Grab your favorite “quarantini” to share & learn with your peer-group with no formal agenda. We can collaborate on Learning Platforms and the importance of Customer Journey Mapping & Network Effects.
As shared by Harvard Business Review’s in their Using Customer Journey Maps to Improve Customer Experience blog post, “a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.”
As we begin ELE’s journey mapping, listen to Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping & network effects.