August 3, 2020 5:30 pm Central Time (US & Canada)

Virtual Happy Hour Meetup – Customer Journey Mapping

Grab your favorite “quarantini” to explore Learning Platforms and the importance of Customer Journey Mapping & Network Effects.

Hosted by ELE

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  • August 3, 2020
    5:30 pm - 7:00 pm
Dirk Tussing

Executive Learning Exchange invites you to join us at…

ELE’s Virtual Happy Hour Meetup
open from 5:30 – 7 p.m. (Central Time) | Grab your favorite “quarantini” & Zoom in 

Grab your favorite “quarantini” to share & learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping & Network Effects.

As shared by Harvard Business Review’s in their Using Customer Journey Maps to Improve Customer Experience blog post, “a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.”

As we begin ELE’s journey mapping, listen to Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping & network effects.

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Dirk Tussing Julie O'Dwyer Marty Rosenheck Brian Lambert James Sharpe Tricia Danielsen Steve Buergey

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