Virtual Discussion

Virtual Happy Hour Meetup - Customer Journey Mapping

Past Event
Please to register for this event.

Executive Learning Exchange invites you to join us at...

ELE's Virtual Happy Hour Meetup open from 5:30 - 7 p.m. (Central Time) | Grab your favorite “quarantini” & Zoom in 

Grab your favorite “quarantini” to share & learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping & Network Effects.

As shared by Harvard Business Review's in their Using Customer Journey Maps to Improve Customer Experience blog post, "a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination." As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping & network effects.
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Steve Buergey
Manager, Talent and EnablementGreat Dane
Great Dane

About Steve Buergey

Storyteller – Elevating sales teams by focusing on the client's needs and not product pitching.

Marty Rosenheck
Chief Learning Strategist @ Cognitive AdvisorsChicagoland Talent Leaders
Chicagoland Talent Leaders

About Marty Rosenheck

Marty Rosenheck, Ph.D. founder and CEO of Cognitive Advisors, provides talent development, learning experience design, and learning ecosystem consulting. A thought leader and sought-after consultant and speaker on the application of cognitive science research to learning and performance, Marty has over 30 years of experience. He has created award-winning learning experiences, performance support systems, virtual learning environments, and developed learning ecosystem strategies for dozens of organizations.

About James Sharpe

Competitive and innovative product and solutions leader focused on ambient intelligence, performance science, calm design, no-code internet technologies and digital experience learning.

Julie O'Dwyer
Architectural Project ManagerLithia Motors, Inc
Lithia Motors, Inc

About Julie O'Dwyer

Julie is an expert problem solver and loves nothing more than finding innovation solutions to build and remodeling challenges. From consultation to execution, she uses her innate ability to find the artistic expression of each one with clarity and beauty.

Tricia Danielsen
Chief Human Capital Officer @ Client PsyenceGlobal Talent Leaders
Global Talent Leaders

About Tricia Danielsen

Proven leader in delivering results that contribute to the organizational goals and vision. Develops and motivates highly engaged teams that focus on outcomes and delivers business results.

About Dirk Tussing

PASSIONATE COLLABORATOR with an extensive business and charity network that makes things happen.

Brian Lambert
CEO, Author, Former Director, Sales Enablement @ ATDGlobal Talent Leaders
Global Talent Leaders

About Brian Lambert

Brian works with leaders and teams to increase the impact of knowledge workers as they create more aligned and orchestrated customer experiences to capture market share and drive profitable organic growth for investors. Working at the intersection of people and organization, I have become a growth-partner to leaders and executives. Specialties: Collaboration | Teaming | Performance | Productivity | Sales Management | Sales Process | Sales Coaching | Sales Enablement Services | Sales Training | Sales Strategy | and Sales Transformation & Change

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