Teaching Leaders Process Thinking: Helping Managers Improve Performance

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Global Learning Circle on Human-Centric Performance Improvement Americas & EMEIA Series Overview Page Asia-Pacific Series Overview Page

Session 4 Focus: Teaching Leaders Process Thinking Why is it some managers are so good at managing their teams and so good at managing individuals on their teams, yet productivity seems to lag below expectations? The likely suspect … failure to proactively manage work processes. Workplace productivity is the by-product of many factors. The two most important may be people and processes. We often shower managers with resources to build their people management skills yet provide little in the way of building their process management skills. This Helping Managers Improve Performance Learning Circle is about balancing the scales and treating the efficacy of work processes as the natural counterpart to excellent people management. With some thoughtful attention to the way our processes are constructed and some well-placed preventative and contingent measures, all of us, with the help of our teams, can thoughtfully manage processes and improve team performance.
  During this series of six one-hour interactive performance improvement sessions, we will learn together Tools to Engage, Empower, and Improve Performance.
  1. People Performance | Process Management Skills Basics
  2. Interrogate Reality | How do you get to the ground truth of an issue?
  3. Conduct a Rapid Systems Analysis
  4. Knowing the Current Situation | Modified SWOT Analysis
  5. Rapidly Define Performance Improvement Solutions that are Low-effort and High-benefit
  6. Achieve Sustainable Results | Define Leading Indicators and Behaviors
This highly interactive series will give you an opportunity to Connect Share & Impact with talent development leaders on Zoom. To help support participants globally, each session in this series will be available twice. ELE produces this Global Learning Circle: Helping Managers Improve Performance.
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Tim Gillum
Head of Learning and Process Improvement @ ADC TherapeuticsChicagoland Talent Leaders
Chicagoland Talent Leaders

About Tim Gillum

Results-driven senior leader and internationally recognized performance improvement professional with over 20 years of experience in global learning, human performance, organizational development and change management.

Kery Mortenson
Sr. Manager Corporate QualityBaxter
Baxter

About Kery Mortenson

Kery Mortenson is a highly skilled, creative learning leader with +25 years in global health care organizations. He believes people can be the organizations greatest competitive advantage.

Azizeh Constantinescu
Lean Six Sigma Master Black BeltUL Solutions
UL Solutions

About Azizeh Constantinescu

I am a Lean Practitioner, Lean Six Sigma Master Black Belt, Author and Coach with 20 years of process improvement experience and education in both manufacturing and service industries. My interests are in the nexus between leadership, employee growth and development, and process which is alive in every operation. Teach and learn every day.

Jesse James
Director, Learning & DevelopmentGenesee & Wyoming Inc.
Genesee & Wyoming Inc.

About Jesse James

Experienced learning and development leader with hands-on expertise in designing, developing, and delivering results-oriented learning and performance solutions aligned with business goals and objectives. Well-versed in the strategic planning and creation in all aspects of adult learning and development including on-boarding, performance management, training operations, leadership, and organizational development initiatives incorporating industry best practices. Passion for developing people, teams, and organizations.

Stephen Sloan
Founder @ Humane Leadership InstituteGlobal Talent Leaders
Global Talent Leaders

About Stephen Sloan

I support leaders and their teams with a variety of leadership development and organization development services.

Betsy Hagan
Consultant @ ELHR Consulting IncGlobal Talent Leaders
Global Talent Leaders

About Betsy Hagan

Betsy Hagan is an independent consultant specializing in organizational effectiveness, talent development and executive coaching. Her background includes 25 years of executive leadership experience in corporate Human Resources, Operations and Program Management with Hewitt Associates LLC, a $3 billion dollar HR consulting and outsourcing company. Today she leads CPED’s Foundations of Management Certificate focused on helping managers motivate their teams, influence stakeholders, leverage resources, and enhance business processes.

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