How To Be a Consultative Learning Partner 8 | Building Relationships & Rapport

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Session Focus: Building Relationships & Rapport, Influencing Others, Political Savviness The role of the learning and development professional is being transformed from that of training design and delivery into that of a strategic business partner. As demands on and expectations of learning and development professionals change, they must continually develop new skills to add value to the organization by performing an internal consultancy role. ? This eight-part series explains the basic concepts and principles of the consulting process. As internal consultants, L&D professionals act as proactive advisors providing critical input into the organization's strategic initiatives and become increasingly involved in implementing strategies. As L&D professionals take on these additional responsibilities, our role changes, and we can significantly impact the organization. 1️⃣ First, we will introduce client engagement, readiness and capability, strategies to overcome resistance, data gathering and analysis techniques, making recommendations, and implementation. 2️⃣ Next, we will focus on developing core consultancy competencies through performance, exercises, and knowledge gain. 3️⃣ Finally, we will explore key considerations and skills required to build and maintain client relationships. During this series of eight one-hour interactive sessions, we will learn together.
  • Internal Consultant Role
  • Client Engagement
  • Client Resistance
  • Data Gathering, Data Analysis & Diagnosis
  • Generating Options and Taking Action
  • Building Relationships & Rapport (Session 8)
ELE Produces this Learning Circle: How To Be a Consultative Learning Partner 
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Tomas Ramirez
Director, Talent and LearningIQVIA
IQVIA

About Tomas Ramirez

Strategic and outcomes-oriented professional leveraging career achievement in Talent, Learning and Development, and HR Technology roles. Proven track record of success in building and managing virtual and global teams, driving organizational change, as well as implementing critical business processes, learning programs, and HR systems to realize organizational objectives.

Jesse James
Director, Learning & DevelopmentGenesee & Wyoming Inc.
Genesee & Wyoming Inc.

About Jesse James

Experienced learning and development leader with hands-on expertise in designing, developing, and delivering results-oriented learning and performance solutions aligned with business goals and objectives. Well-versed in the strategic planning and creation in all aspects of adult learning and development including on-boarding, performance management, training operations, leadership, and organizational development initiatives incorporating industry best practices. Passion for developing people, teams, and organizations.

Teresa Oliszewicz
Senior Director, Organizational & Talent DevelopmentNational University
National University

About Teresa Oliszewicz

Versatile, experienced organizational development leader with a proven record of accomplishments in companies ranging from 3,700 to 35,000 employees. Effective internal consultant in matrixed, complex, fast-paced, and changing competitive environments. A trusted partner with an engaging, inclusive style that supports the effective resolution of business issues. Experienced people leader of both direct and indirect reports. Proven experience with enterprise-wide projects and working with all levels of staff, from front-line to senior level.

Wendi Barlow
Facilitator, Coach, Producer @ Barlow ConsultingChicagoland Talent Leaders
Chicagoland Talent Leaders

About Wendi Barlow

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