Innovative Performance Support: Strategies and Practices for Learning in the Workflow

By Con Gottfredson, Bob Mosher
ASIN#: 007170311X

Research shows that 80 percent of learning in the workplace occurs on the job, rather than informal training sessions.

Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices―ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.

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