by Laura Schart, Corinne Rice, Kristin Derwinski

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Multimedia Insights are available for Regular Members.

“We weren’t ready for this.” If you have said this about your organization’s readiness to handle the crises of 2020, you’re not alone. Organizations had to pivot quickly in the early days of COVID-19. The technology was a solution to the challenges that arose to address and meet the needs of employees, but what were the other things employees needed that we didn’t account or plan for?

Should organizational readiness initiatives be technology-driven and focus mainly on upskilling or reskilling employees accordingly? Why does a human-centered approach matter? Are leaders aware of the consequences of not preparing people to endure relentless change, concurrent crises, and an uncertain future?

What we will explore together

We will take a fresh look at Maslow’s Hierarchy of Needs and discuss why psychological safety should be considered a key driver of organizational readiness for 2020 and beyond.

We will introduce five human-centered leadership skills for improving psychological safety and how they impact readiness across the organization.

Participants will add to the conversation by discussing the advantages and disadvantages of two readiness case studies.

We will engage in dialogue and share ideas about how we can educate, inform, and embed more human-centered leadership practices in our organizations.


ELE’s Idea Exchange: Collaborate your insights online with your peers here.


Consider joining ELE’s Virtual cohort for Learning & HR Executives. A TEAM LEADERS Membership grants a year-long learning process through face-to-face collaboration and networking with other local heads of Learning & Talent Development, access to a robust archive of Virtual cohorts and exchanges via ELE Insights, and robust question & answer forum named the ELE Idea Exchange. Each senior leader is encouraged to bring a peer from their organization that contributes to, engages, or supports the Learning & Talent spectrum for their workplace.

Our quarterly cohort exchanges are built around the following design elements:

  1. Sharing practical case studies aligned to business needs
  2. Identifying key issues and developing insights and solutions
  3. Canvassing learning industry trends applied at ELE members’ workplace

For more information, visit

Laura Schart
Laura Schart Corinne Rice Kristin Derwinski
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