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What we will explore together:

  • Knowledge gap assessments for sales teams
    • What are the tools, guidelines or best practices for assessing knowledge gaps & then assessing their “before and after” learning
    • Do people still use the Kirk-Patrick model or are there better/more up to date models?
  • Virtual training in regards to demonstrating sales skills
    • With advanced LMS capabilities and new technology what are some of the tools used to help train virtual teams to demonstrate & assess skills
  • Customer Care / Inside Sales evolution
    • How do we get new hires up to speed quicker
    • How do we take customer care teams to new levels in which they are not just order takers but problem solvers, sellers on the phone
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