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Thought Leaders |
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We are thrilled to have a broad talent base sharing their insight and lessons learned as they network with their peers.
Several Chicagoland Learning Leaders have recently presented at a conference or a peer networking session and we have been fortunate enough to archive their lessons learned for our members. You can hear a preview of one of their recent sessions by click on the listen to hotlinks below.
You can view all the thought leaders or select a learning area and/or company to narrow your search.
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Listen to Judy
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Judy Matijevich is an Independent Service Delivery and Operations Executive with over 28 years of diverse experience in contact center management, customer experience, associate engagement, and performance improvement. She is skilled in implementing training and quality interventions to improve performance and drive business results, and has balanced operations experience, including fulfillment, workflow, business continuity, facilities, site selection and offshoring. Over the years Judy has championed best call center practices locally and internationally.
In her most recent corporate role as Senior Vice-President, Customer & Associate Experience Executive at Bank of America, Judy was responsible for developing and supporting customer and associate experience strategies for the bank’s deposit contact centers which consisted of 9,000 agents across 20 sites. She focused on customer treatment and problem handling, associate engagement, recognition and reward, and internal communications. Judy also worked on a cross-functional team to develop and pilot a social media strategy that proactively collected and resolved customer issues.
Previously, Judy was the Senior Vice-President, Regional Call Center Manager at LaSalle Bank, where she collaborated with senior leadership to develop an integrated “virtual branch” strategy for ATM, Web and Call Center channels and managed a 500-seat, multi-site call center. Judy was responsible for overseeing all aspects of internal and external customer touch, including voice-to-voice customer service and retail help desk, online banking and email, inbound and outbound telesales, and all of the associated support functions.
View Judy's Personal Online Profile
to connect with his or her network of learning professionals.
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Listen to Renie
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Renie McClay is a learning consultant that trains globally. She is passionate about developing people. She spent 20 years at Kraft Foods in sales, account management, and sales training. She has managed training for 3 different Fortune 500 companies, including Kraft, Gerber, and Pactiv (makers of Hefty).
Renie has facilitated training for corporate, non-profit, and university audiences in Ghana, Europe, and Asia. She has trained Kanbay Technical Leads from Australia, Europe, Hong Kong, India, and North America via webcasts. She hosted a bi-monthly talk show for North America, Latin America, and Asian audiences. She managed the translation of sales and marketing materials for Asia and Latin America.
She is the co-author of The Essential Guide to Training Global Audiences. This is a resource designed to help presenters and trainers when they are facilitating to a new audience for the first time. It has over 60 contributors and covers 30 countries. She is also the editor of Sales Training Solutions, a resource written by 11 different sales trainers to help develop and implement successful sales training. She has spent 20 years in sales, sales management and sales training. www.inspiredtolearn.net
View Renie's Personal Online Profile
to connect with his or her network of learning professionals.
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Brian is an energetic, hands-on problem solver who seeks challenges and consistently meets and exceeds objectives; motivational leader and trainer with the ability to communicate effectively with personnel at all levels and of diverse backgrounds; always willing and eager to learn in the course of producing extraordinary results. Uses superior time management and organizational skills to work efficiently and always maintain a high level of productivity. Major strengths are people management, team building and establishing a wide variety of programs that have been highly regarded and effective. Execute sustainable process improvements utilizing Six Sigma Green Belt certification.
View Brian's Personal Online Profile
to connect with his or her network of learning professionals.
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Listen to PJ
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PJ specializes in teaching the modern uses of traditional etiquette rules through customized workshops, seminars, one-on-one coaching and online e-learning.
Founder of Modet, a Business Etiquette & Protocol training firm based in Chicago, she helps Gen X & Gen Y executives build exceptional soft skills critical for building strong professional relationships with clients and colleagues.
View PJ's Personal Online Profile
to connect with his or her network of learning professionals.
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Kelli Lester-Brown is the Director of Diversity & Inclusion for Sara Lee North America where she creates the foundation for diversity and inclusion success. Kelli has a proven record in defining vision, developing strategy and executing action plans that produce sustainable results.
Kelli has held a variety of roles in Media, Public and Community Affairs. Kelli was the Director of Diversity & Staffing at Emmis Communications a multi-media organization, where she managed staffing, compliance and led diversity initiatives.
View Kelli's Personal Online Profile
to connect with his or her network of learning professionals.
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Listen to Rod
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Rod Mebane is a seasoned professional who specializes in corporate learning strategy with emphasis on executive and leadership development. He has been pursuing consulting interests since April 2006, when he stepped down as the Chief Learning Officer (CLO) at BDO Seidman, LLP – the nation’s sixth largest accounting firm.
In his seven years with BDO, Rod designed & implemented a comprehensive learning framework to advance the firm’s strategic business objectives, implemented competency-based performance systems, infused professional development throughout the curriculum, and created the BDO Leadership Institute. This last stands as a “best-in-class” program within the industry – serving the succession interests of the firm by developing high-performers into exceptional leaders.
Before taking on the CLO responsibilities at BDO, Rod served as Senior Performance Consultant at Arthur Andersen where he provided knowledge management support to executive leadership on global strategy and performance management initiatives. He was also instrumental in forming the first unit within Andersen’s learning community to focus on organizational development (OD) strategies, and he pioneered an encompassing Learning Assessment Model to “dashboard” key learning facets and functions. In his various roles, Rod has also developed expertise in the areas of organizational communication, strategic facilitation, and change planning & implementation.
Mr. Mebane holds a bachelor’s degree from Swarthmore College and master’s degree from the Annenberg School for Communication (University of Pennsylvania), and he is broadly published on a variety of learning and general business topics. Avocationally, Rod serves as Board President for a literacy volunteers organization in his Chicago suburban community.
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Listen to Cynthia
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Cynthia is recognized leader in continuous improvement, people development and expense management.
Highly experience in operations and customer service and bilingual (fluent in Spanish), she is currently the President of the 1st Latino Business Resource Group at Grainger.
View Cynthia's Personal Online Profile
to connect with his or her network of learning professionals.
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Listen to Sonya
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Sonya Metz has been with Abbott Laboratories for 2+ years, and is currently the Technology and Systems Learning Solution Project Manager for the PPD division. She is a technical expert with 20+ years of experience in the healthcare industry, specializing in training, deployment / implementation, project management, process orientation and creation of innovative solutions.
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Listen to Pamela
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As an active scholar-practitioner, Pamela Meyer draws on years of organizational experience and the latest research to support clients who want to create dynamic workspaces that inspire learning, creative collaboration, communication, and commitment.
She is the author of Quantum Creativity: Nine Principles to Transform the Way You Work,, as well as numerous articles. Meyer's research in adult learning and improvisation has contributed to the development of learning space theory and practice, helping managers and organizational practitioners improve creative collaboration. She is also a leader in organizational improvisation research and practice.
View Pamela's Personal Online Profile
to connect with his or her network of learning professionals.
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Listen to Amy
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Amy is the Global Program Manager for New Employee Orientation and Onboarding at The Northern Trust Company. Amy has been with The Northern Trust for 11 years filling many roles around the design and development and delivery of learning solutions for both clients and internal partners. She specializes in elearning, web design and usability.
Prior to joining Northern Trust, Amy was a Senior Instructional Designer at CARA Corporation in Oak Brook.
She received a B.S. degree in Media Communications from Aurora University and an M.S.Ed. degree in Instructional Technology from Northern Illinois University. Amy has also served as an adjunct faculty member at Waubonsee Community College.
She is a member of the Chicago Chapter of the International Society for Performance Improvement and the American Management Association.
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